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Certificate III in Retail - SIR30216

This qualification refelcts the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement are required. They work with some independence under limited supervision and may be responsible for supervising other team members and monitoring the day-to-day workplace operations.

Job roles 

Individuals with this qualification are able to perform roles, such as:

  • provide in-depth product and service advice in a retail environment
  • sell products and services in a variety of retail settings
  • service the point-of-sale area
  • organise and maintain work areas and displays
  • carry out specific responsibilities, such as merchandising.

Possible job titles  

  • Sales assistant
  • Senior sales assistant
  • Customer service assistant
  • Point-of-sale operator
  • Team leader


Course Summary

Qualification Gained

Certificate III in Retail

Course Code


Career Opportunities

A range of positions in retail sales, customer service and retail administration.

Entry Requirements

To undertake this qualification, individuals will have previous retail experience.

Study Mode

Online, by self-paced correspondence, workplace based, face-to-face, and/or blended delivery

Total number of units

13 (8 core units plus 5 elective units)


Course Content

Core Units
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks

SIRXSLS001 Sell to the retail customer

SIRXWHS002 Contribute to workplace health and safety


Elective Units

5 elective units must be selected. A minimum of 3 units must be taken from within the qualification, and a maximum of 2 units can be selected from electives elsewhere in the SIR Retails Services Training Package or any other relevent Training Package or accredited course. Please contact us for further details of the full range of units available. Following is an example of electives typically selected:


SIRRINV001 Receive and handle retail stock

SIRXMKT001 Support marketing and promotional activities

SIRRMER001 Produce visual merchandise displays

SIRRRTF001 Balance and secure point-of-sale terminal

SIRXIND002 Organise and maintain the store environment


Please feel free to enquire with us for more information.