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Certificate II in Business - BSB20115


This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of routine tasks using practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

This course is ideal for those wishing to gain an understanding of business operations, an ideal continuation for those that have gained the Certificate I Business BSB10112, or for those in business that wish to continue to further studies in business.


Course Summary

Qualification Gained

Certificate II in Business

Course Code


Entry Requirements

There are no formal educational requirements for entry into this course, but students must have appropriate competencies.

Study Mode

Online, by correspondence, workplace based, face-to-face, and/or blended delivery

Total number of units

12 (1 core unit plus 11 elective units)

Start Date

Taking enrolments now


Course Content

Core Units

BSBWHS201 Contribute to health and safety of self and others.

Elective Units

7 elective units are required from this group:


BSBCUS201 Deliver a service to customers 

BSBIND201 Work effectively in a business environment 

BSBINM201 Process and maintain workplace information 

BSBINM202 Handle mail 

BSBINN201 Contribute to workplace innovation 

BSBCMM201 Communicate in the workplace

BSBITU201 Produce simple word processed documents 

BSBITU202 Create and use spreadsheets 

BSBITU203 Communicate electronically 

BSBSMB201 Identify suitability for micro business 

BSBSUS201 Participate in environmentally sustainable work practices

BSBWOR202 Organise and complete daily work activities

BSBWOR203 Work effectively with others

BSBWOR204 Use business technology

FNSACC301 Process financial transactions and extract interim reports  

Total number of units = 12 

1 core unit plus



11 elective units of which:

  • 7 elective units must be selected from the elective units listed below
  • 4 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level
  • if not listed , 2 of the 4 elective units may be selected from either a Certificate I or a Certificate III qualification.


Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.


Please feel free to enquire with us for more information.